Mike Mateo was appointed vice president for Diebold’s Latin America division in January 2004. He is responsible for the sales and service operations in an organization that covers 21 principle countries throughout South America, the Caribbean, and Central America, including Mexico.
Mateo has nearly three decades of experience working in the banking and retail self-service environment, both in the U.S. and international arena. During the past five years, Mateo has led the Latin American operation through an unparalleled growth phase of 200 percent, growing from 600 to more than 2,000 associates. Much of the success has come from Mateo’s push to provide the market with valued solutions that are specific to the market and maintaining a high level of customer satisfaction. He has also launched an aggressive effort to continue to grow services through self-service and security integrated services.
Mateo’s 29-year career with Diebold includes 21 years with the North American organization, where he held several key managerial positions in sales, marketing and service operations. Prior to joining Diebold, Mateo was a technical engineering manager with ADT in Clifton, New Jersey. He also served in the United States Marine Corps where he was a non-commission officer.
Mateo is a native of Brooklyn, N.Y., and attended Fairleigh Dickinson University in Teaneck, N.J. In addition, he has completed executive education programs at the Wharton School of Business at the University of Pennsylvania and the Kelly School of Business at the University of Indiana.