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NORTH CANTON, Ohio,
"The 4G concept is yet another illustration of the innovation that is a hallmark of Diebold," said
In collaboration with
"The application of 4G connectivity represents a giant step forward in the way financial institutions monitor and manage their self-service networks," Natoli said. "The concept is a critical milestone on Diebold's services roadmap, paving the way for advanced services functionalities that will optimize efficiencies, increase uptime, enhance security and improve the consumer experience."
Perhaps the most promising element of the 4G LTE-enabled ATM concept is its potential to expand communications between self-service terminals and the companies that service them. By enabling direct communication to service providers, the ATM could deliver more robust service-related data than providers typically receive today. Enhanced data about ATM faults and maintenance needs could increase the capabilities of services solutions, such as Diebold's OpteView® Resolve™. OpteView Resolve is an ATM availability management solution that provides 24/7 ATM status monitoring and notification, remote diagnostics and ATM failure resolution. It utilizes data to identify the need for corrective or proactive actions to ensure uptime and enhance security at the self-service channel. When informed with better ATM-related data, solutions like OpteView Resolve could evolve to include even greater remote service and predictive maintenance capabilities.
Beyond services-related benefits, 4G connectivity could also enable the ATM to communicate directly with a monitoring center – without relying on an external alarm panel – facilitating faster assessment and dispatch in the event of an attack on the ATM. And when it comes to customer service, the 4G connection could be paired with video and audio capabilities to enable direct communication between the ATM user and the financial institution at the time of the self-service transaction through the utilization of wireless two-way video.
The introduction of Diebold's 4G LTE-enabled ATM concept follows the launch of the company's prototype for the world's first virtualized ATM. Both innovations demonstrate Diebold's efforts to leverage the latest technology to deliver a more available, reliable, secure ATM while reducing the complexity of managing the self-service channel.