U.S. Bank Partners With Diebold for Agilis EmPower® ATM Software Solution
13 May 2010
With latest agreement, Diebold surpasses 500,000 ATMs worldwide operating Agilis® cross-vendor software
NORTH CANTON, Ohio, May 13, 2010 /PRNewswire via COMTEX/ --U.S. Bank is partnering with Diebold, Incorporated (NYSE: DBD) to provide a multi-vendor software application to run on the bank's ProdigyATM automated teller machine (ATM) terminals across its expanding retail franchise. Diebold developed a custom software solution for the bank, built on the Diebold cross-vendor Agilis EmPower(R) application. As Diebold delivers its solution to U.S. Bank ATMs it will achieve a milestone - more than 500,000 terminals around the world running Agilis software and cross-vendor framework components.
Diebold's software solution offers advantages to U.S. Bank, including operational efficiency and brand differentiation. The application provides a platform for enhanced ATM services to its customers into the future, such as deposit automation. Agilis software, designed with an adaptable framework, allows individual components, such as advanced functionality, to be easily implemented, giving U.S. Bank flexibility and increased speed-to-market when it chooses to offer customers additional services at the ATM.
"Choosing the right software provider was essential," said Kevin L. Lander, manager, enterprise ATM services, U.S. Bank. "Diebold developed a software framework that will serve our customers and increase our competitiveness for years to come. We trust Diebold as a partner in our business, rather than simply viewing them as another software vendor."
In addition, Diebold's software solution provides the seamless integration required across the U.S. Bank network and compatibility across all retail delivery channels, from mobile to online. The solution has been designed to limit disruption to U.S. Bank customers as new services and features are added to the ATM.
"The Diebold team listened very carefully to U.S. Bank so we could build a custom application to address its unique needs," said Charles E. Ducey, Jr., executive vice president, Diebold North America operations. "Our role is to adapt our technology and conform our solutions to our customers' business processes and priorities, rather than asking them to adjust their priorities and business processes to our technology."
Diebold's solution enables U.S. Bank to grow and quickly deploy new services by using the tools the software provides. These tools, combined with Diebold's easy-to-use framework, provide U.S. Bank the flexibility to modify the application based on its business needs. As the market changes and U.S. Bank explores new possibilities for its ATM channel, it retains the option to call on Diebold's Professional Services team for assistance.
"The peace of mind that comes with taking ownership of the process is important," Ducey said. "We provide the tools. If and when U.S. Bank is ready to add customer service features, they can move quickly and at an affordable cost."
About U.S. Bank
U.S. Bancorp (NYSE: USB), with $282 billion in assets as of March 31, 2010, is the parent company of U.S. Bank, the fifth largest commercial bank in the United States. The company operates 3,025 banking offices in 24 states and 5,312 ATMs and provides a comprehensive line of banking, brokerage, insurance, investment, mortgage, trust and payment services products to consumers, businesses and institutions. Visit U.S. Bancorp on the web at usbank.com.
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in Canton, Ohio, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol 'DBD.' For more information, visit the company's website at www.diebold.com, or visit www.diebold.com/150 to learn more about Diebold's 150-year history.
SOURCE Diebold, Incorporated
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